Reply To: Just starting- what should or should not be included my refund policy? Home › Forums › Member Forum › Just starting- what should or should not be included my refund policy? › Reply To: Just starting- what should or should not be included my refund policy? February 13, 2019 at 4:41 pm #12606 samanthaBlocked I am a CPA. I do not use the word retainer as I am not planning to refund any money. I chop the job up into smaller parts and each part has a fee.
