Ok, so I tried to get the FTA, and the agent said that the client did not qualify because there shows a “Reduced or removed penalty for late payment of tax” in the amount of $192.69 with code 277 on 12.10.18 for the year in question. This is the same date that the return was filed and the refund from 2017 was transferred to the balance owed for 2016.
BUT, when I run the client through THS, the program says the client qualifies for FTA.
How do I properly proceed?
- This reply was modified 2 years, 4 months ago by Sandi Leyva.