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I would ask them the reason they use that particular date. So how did you come up with that as the start date? Did you take a class on how to properly calculate a CSED? Did you refer to the IRM to properly calculate the start of the CSED? Etc.
I suspect if you ask them how they are sure that is the proper way that you will find they either are using what someone told them or are just guessing. I have had trouble with a title company before as well. They don’t seem amenable to reason but mainly go off our way or the highway. Maybe suggest the client find another company if possible.