ACS wait time workaround

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    Jimmy Creager
    Participant

    The long hold time at the IRS is just ACS at the present time. To avoid the long wait on ACS calls you can call PPS and have them transfer you to ACS. They may or may not go thru the “name, rank and serial number” drill to verify you before they transfer the call, but when I did it I was talking to ACS in less than five minutes.

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